Right of Cancellation


Right of cancellation

You have the right to cancel this contract within fourteen days without stating a reason.

The cancellation period totals fourteen days from the day on which you or a third-party appointed by you, who is not a carrier, take(s) possession of the goods.

In order to exercise your right of cancellation, you must notify us (trueprodigy GmbH, Neckarstrasse 15, 41836 Hückelhoven, Tel: +49 (0) 2433-52679- 30, Fax: +49 (0) 2433-52679- 55, e-mail: shop@trueprodigy.de) by means of a clear declaration (e.g., by mail, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form, but this is not a requirement.

In order to comply with the deadline for cancellation, it is sufficient that the notification of the exercising of the right of cancellation is sent before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must refund to you all payments that we have received from you including shipping costs (with the exception of the additional costs that result if you have chosen another form of delivery than the cheapest standard delivery offered by us) immediately and not later than within fourteen days from the date on which we received your notification of the cancellation of this contract. For such repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of such repayment.

We can refuse to make a repayment until we have received the goods back from you or until you have submitted proof that you returned the goods, depending on which is sooner.

The goods must be sent or submitted either to us or to trueprodigy GmbH, Neckarstraße 15, 41836 Hückelhoven, Germany, or by email: shop@trueprodigy.de or by fax: +49 (0) 2433-52679- 55. The deadline will be considered to have been met if you send the goods within the fourteen days.

You bear the cost of returning the goods, if you do not use the opportunity to generate the return slip provided in the personal user area and use. This option is not available under certain circumstances.

You will only be responsible for paying for any loss in value if this results from any unnecessary handling on your part when checking the quality, features and functioning of the goods.

End of revocation notice




Sample cancellation form


(If you wish to cancel the contract, please fill out and return this form.)



trueprodigy GmbH

Neckarstraße 15

41836 Hückelhoven

Tel +49 (0) 2433-52679-30

Fax +49 (0) 2433-52679-55

E-Mail shop@trueprodigy.de:


I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the performance of the following service (*)

Ordered on (*)/received on (*)

Customer's name

Customer's address

Customer's signature (only when sending a paper notification)



(*) delete as appropriate.