Terms and conditions


General terms and conditions of trueprodigy GmbH for business transactions with customers

1. Terms and conditions, contractual partners

The following General Terms and Conditions (hereinafter referred to as "General Terms and Conditions" apply to all contracts for the purchase of goods in the online shop of trueprodigy GmbH, Neckarstrasse 15,41836 Hückelhoven, Germany (hereinafter referred to as "trueprodigy") “ e.g., accessible via www.trueprodigy.de “ by the customer (hereinafter referred to as "Customer"; trueprodigy and the Customer hereinafter jointly referred to as the "Parties"). Any deviating terms and conditions of the Customer shall not become an integral part of the contracts between the Parties even if trueprodigy does not expressly contradict their effectiveness. Contractual partners within the scope of the contract are exclusively trueprodigy and the ordering Customer.

2. Orders by the customer 

2.1. All orders by the Customer apply subject to acceptance by trueprodigy and the availability of the goods. When submitting an order, the accuracy and completeness of all information submitted are guaranteed by the Customer. In addition, the Customer confirms that he/she is an authorized user of the credit or debit card or other method of payment used for the order.

2.2. Only adults may order from us. The order must not be placed for commercial nor independent professional activity and not on behalf of a third party. Merchants within the meaning of Section 14 German Civil Code are not entitled to place orders. We expressly point out that we will not issue invoices within the meaning of Section 14 German Value-Added Tax Act.

3. Enerting into a contract

3.1. The presentation of products in the online shop is not a legally binding offer, but only non-binding product advertising. By ordering goods, the Customer submits a binding offer to enter into a purchase contract. After submitting the order, the Customer will receive an email acknowledging receipt of the order (hereinafter referred to as "Order Acknowledgment"). This Order Acknowledgment represents acceptance of the offer, but this does not yet result in a contract coming into existence. A purchase contract between trueprodigy and the Customer will only come into existence by means of a further express order confirmation (offer acceptance by trueprodigy after checking the Customer data (credit and identity check) and availability of the goods) or by sending of the goods.

3.2. Goods are only sold in usual household quantities.


4. Terms and conditions of delivery; shipping costs; costs for returns in the event of cancellation 

4.1. Deliveries by trueprodigy shall only be made after receipt of the purchase price in addition to any shipping costs incurred in accordance with Articles 4.3 to 4.5 hereinbelow.

4.2. Goods will only be delivered to the delivery address stated by the Customer within the European Union by mail after payment has been received. Deliveries outside of the EU are possible only after advance consultation with Customer Service.

4.3. Free shipping is offered within the Federal Republic of Germany, (delivery within 2-3 business days). The shipping for express deliveries are possible only after advance consultation with Customer Service.

4.4. The shipping costs for deliveries to other EU Member States are stated in the shipping cost overview in the online shop and the Customer is always notified of them in the order form.

4.5. In case of deliveries outside of the EU, the Customer will be informed of the shipping costs during consultation with Customer Service.

4.6. In the event of exercising the statutory cancellation right in accordance with Article 6, the following rule shall apply with regard to the costs for returning the goods: Costs of return shipping will be borne by the Customer.

5. Prices and payment methods 

5.1. The prices stated in the online shop include statutory value-added tax plus any shipping costs in accordance with Articles 4.3 to 4.5 hereinabove. During the ordering process, the Customer will be provided with an overview showing the total price of the order before the order is sent.

5.2. The Customer can then make the payment by credit card, PayPal, immediate bank transfer, amazon payments or by bank transfer.

5.3. The Customer can change the payment type stored in his/her user account at any time.

5.4. Payment of the purchase price is due immediately when the contract is concluded. If the due date is determined in accordance with the calendar, the Customer will be in arrears as soon as the deadline has been missed. In such event, the Customer is to pay trueprodigy interest on arrears at a level of 5 percentage points above the base interest rate.

5.5. The obligation of the Customer to pay interest on arrears shall not exclude the possibility of asserting a claim for further damages by trueprodigy.

5.6. If the Customer has chosen bank transfer as the payment method, the acceptance of the purchase contract by trueprodigy is made on the condition subsequent that full and complete payment be made to trueprodigy by bank transfer within fourteen (14) bank business days.

6. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmark and Finland.
  • Direct banking: Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Germany. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicate​d.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

7. Revocation notice 

Right of Cancellation

You have the right to cancel this contract within fourteen days without stating a reason.

The cancellation period totals fourteen days from the day on which you or a third-party appointed by you, who is not a carrier, take(s) possession of the goods.

In order to exercise your right of cancellation, you must notify us (trueprodigy GmbH, Neckarstrasse 15, 41836 Hückelhoven, Germany, Tel +49 (0) 2433 52679-30, Fax +49 (0) 2433 52679-55, email shop@trueprodigy.de) by means of a clear declaration (e.g., by mail, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form, but this is not a requirement.

In order to comply with the deadline for cancellation, it is sufficient that the notification of the exercising of the right of cancellation is sent before the end of the cancellation period.


Consequences of Cancellation

If you cancel this contract, we must refund to you all payments that we have received from you including shipping costs (with the exception of the additional costs that result if you have chosen another form of delivery than the cheapest standard delivery offered by us) immediately and not later than within fourteen days from the date on which we received your notification of the cancellation of this contract. For such repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of such repayment.

We can refuse to make a repayment until we have received the goods back from you or until you have submitted proof that you returned the goods, depending on which is sooner.

The goods must be sent or submitted either to us or to trueprodigy GmbH, Neckarstrasse 15, 41836 Hückelhoven, Germany, or by email: shop@trueprodigy.de or by fax: +49 (0) 2433 52679-55. The deadline will be considered to have been met if you send the goods within the fourteen days.

You bear the cost of returning the goods, if you do not use the opportunity to generate the return slip provided in the personal user area and use. This option is not available under certain circumstances.

You will only be responsible for paying for any loss in value if this results from any unnecessary handling on your part when checking the quality, features and functioning of the goods.

End of Revocation Notice

8. Exchange 

7.1. The Customer is granted the right to exchange the goods by returning them within 28 days (the day after sending will be governing) after receipt of the goods for identical goods of the same price in another colour and/or size on condition that the requested new goods are available. The sending of the goods in due time by the Customer shall govern the compliance with the deadline. If the new goods requested by the Customer are no longer available, the possibility of an exchange is excluded.

7.2. The exchange by means of returning the goods should be addressed to:

trueprodigy GmbH

Neckarstrasse 15

41836 Hückelhoven


7.3. In addition, the Customer has the statutory right of cancellation described under Article 6.

The aforementioned right to exchange does not apply to sale goods, in particular not to any reduced goods as part of sale campaigns.

9. Retention of title

The goods remain the property of trueprodigy until full payment of the purchase price.

10. Warranty

The warranty is governed by the statutory provisions.

If the products on offer in the online shop are illustrated by images, these may show other items in addition to the product on offer (e.g., accessories and decorative elements). These items are not part of the product or the order. In addition, images may also show product samples and not the actual concrete product itself; in this case, the image will be identified accordingly. Only the product description will be governing with regard to the products on offer.

11. Liability 

10.1. trueprodigy shall be liable without limitation for any and all foreseeable damage and damage arising from acting with intent or with gross negligence.

10.2. In the event of simple negligence, trueprodigy shall be liable without limitation for damage arising from injury to life, body or health. In the event of simple negligence as regards material obligations, the liability shall be limited to foreseeable damage typical for the contract. Material contractual obligations are such obligations, the fulfilment of which allow the proper performance of the contract in the first place and the breach of which endangers the achievement of the purpose of the contract and on the compliance with which the Customer may regularly rely. Otherwise, trueprodigy shall not be liable for property damage and financial loss if caused by trueprodigy, a legal representative or vicarious agent in simple negligence.

10.3. To the extent to which the liability of trueprodigy is excluded or limited under the present Article 10, such shall also apply to the personal liability of employees, representatives and vicarious agents.

10.4. Liability under the German Product Liability Act shall remain unaffected by the provisions hereinabove.

12. Applicable law 

The laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods, shall apply to any and all disputes arising in connection with the initiation, performance or administration of the contractual relationship between the Customer and trueprodigy.

13. Settlement of disputes 

The European Commission offers the following platform for online settlement of disputes: http://ec.europa.eu/consumers/odr/.

Sample cancellation form

(If you wish to cancel the contract, please fill out and return this form.)


trueprodigy GmbH

Neckarstrasse 15

41836 Hückelhoven


Tel +49 (0) 2433 52679-30

Fax +49 (0) 2433 52679-55

E-Mail shop@trueprodigy.de:


I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the performance of the following service (*)

Ordered on (*)/received on (*)

Customer's name

Customer's address

Customer's signature (only when sending a paper notification)


(*) delete as appropriate.